Widerrufsrecht

Returns, Refunds & Limited Warranty

Free & Easy 30-Day Returns

We want you to feel confident in every VEYROT purchase. Eligible items may be returned free of charge within 30 calendar days of delivery.

To begin a return, contact us at veyrotofficial@gmail.com and include your order number and the reason for your return. Once your request is approved, we will provide the return instructions and a prepaid return shipping label.

To qualify for a return, the product must be unused, unmodified, clean, and in the same condition in which it was received. It must also be returned with its original packaging and all components included with the order, including the vehicle, remote controller, battery, charging accessories, spare parts, cones, barrels, tools, manuals, or any other included accessories when applicable.

Products may be opened for reasonable inspection, but we reserve the right to decline a return if the item shows signs of use, driving, drifting, crashes, scratches, impact damage, modification, missing components, improper handling, or other damage occurring after delivery.

Items specifically marked as “Final Sale” are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

Returns sent without prior authorization or to an address other than the one provided by our support team may not be accepted.

When an order includes a complimentary gift, promotional accessory, or another free item, it must also be returned unused and in its original condition. If it is not included, its retail value may be deducted from the refund.

When only part of a bundle or multi-item promotion is returned, the refund may be recalculated according to the items the customer keeps and the promotion’s original conditions.

Refunds

Once your return has been delivered and inspected, we will notify you by email whether it has been approved.

Approved refunds will be issued to the original payment method and will include the eligible item price and any applicable taxes.

Any expedited or upgraded shipping charges paid with the original order are non-refundable unless the return resulted from an error on our part.

After a refund has been issued, please allow approximately 3 to 10 business days for it to appear in your account. The final processing time depends on your bank or payment provider.

Damaged, Defective or Incorrect Items

Please inspect your VEYROT product after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at veyrotofficial@gmail.com within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photographs or a short video showing the product, affected area, and packaging.

Once the issue has been reviewed, we may offer a replacement or a full refund, depending on the circumstances and product availability.

VEYROT will cover the shipping costs required to resolve an approved damaged, defective, or incorrect-item claim.

The 7-day notification period helps us identify delivery-related damage promptly and does not limit any rights available under our warranty or applicable consumer law.

Order Cancellations

Orders may be canceled for a full refund before they have been processed or shipped.

We cannot guarantee cancellation once fulfillment has begun. After an order has shipped, it will be handled under the return conditions described above.

Complimentary 2-Year Limited Warranty

VEYROT products purchased directly from our online store are covered by a complimentary two-year limited warranty against defects in materials and workmanship under normal consumer use.

The warranty begins on the date the order is delivered and requires valid proof of purchase or the original VEYROT order number.

The warranty covers manufacturing defects that prevent the product or one of its original components from operating as intended under normal use and operation consistent with the product instructions.

Covered defects may include, depending on the product:

Failure of the steering system caused by a manufacturing defect.
Motor, drivetrain, or electronic failure attributable to defective materials or workmanship.
Remote controller or receiver failure caused by an internal manufacturing defect.
Functional lighting or electronic components that fail because of a manufacturing defect.
Structural separation or component failure not caused by collision, impact, excessive force, or misuse.
Battery or charging-system failure determined to result from a manufacturing defect rather than normal degradation or improper charging.

After evaluating an approved claim, VEYROT may replace the affected product or component with the same item when available, provide a comparable replacement, or issue a full or partial refund when replacement is not reasonably possible.

VEYROT does not currently provide repair services unless this is expressly confirmed for a particular claim.

We may require photographs, video evidence, troubleshooting steps, or the return of the affected product before approving a warranty resolution.

When the return of an approved warranty item is required, VEYROT will provide the necessary return instructions and cover the return shipping cost.

Any replacement product will remain covered for the rest of the original warranty period or for 90 days from the replacement date, whichever period is longer.

What the Warranty Does Not Cover

The warranty does not cover normal wear and tear or deterioration resulting from ordinary use.

This includes, but is not limited to, gradual tire wear, wheel wear, cosmetic scratches, scuffs, paint wear, body-shell marks, battery-capacity reduction over time, or other consumable and cosmetic deterioration that does not result from a defect in materials or workmanship.

The warranty does not cover damage caused by:

Crashes, collisions, drops, jumps, crushing, or excessive impact.
Improper use, abuse, or operation outside the product’s intended purpose.
Water, excessive moisture, mud, sand, dust, or other environmental exposure beyond the product’s stated capabilities.
Improper charging, overcharging, incompatible chargers, damaged charging equipment, or failure to follow battery-care instructions.
Excessive heat, fire, improper storage, or exposure to extreme temperatures.
Use of incompatible batteries, electrical components, wheels, motors, or other accessories.
Damage caused by repairs, modifications, alterations, or replacement components not supplied or approved for use with the product.
Intentional disassembly or modification that directly causes the reported failure.
Failure to follow operating, maintenance, charging, or safety instructions.

Loss or theft of the vehicle, controller, battery, accessories, spare parts, or other components is also not covered.

These exclusions do not apply when the evidence shows that the underlying problem resulted from a defect in materials or workmanship.

Battery and Electronic Components

Rechargeable batteries are consumable components and naturally lose capacity over time. Gradual reduction in runtime or battery capacity resulting from normal use is not considered a manufacturing defect.

However, a battery or charging component that fails because of a verified defect in materials or workmanship may be covered under this limited warranty.

Customers should use only compatible charging equipment and follow all charging, storage, and battery-safety instructions supplied with the product.

Obtaining Warranty Service

To submit a warranty claim, contact veyrotofficial@gmail.com with:

Your order number.
A description of the issue.
Clear photographs or video showing the affected product or component.
Any additional information reasonably requested by our support team to evaluate the claim.

Please wait for our instructions before mailing the product.

Items sent without authorization or to an address not provided by our support team may not be accepted.

This warranty applies only to authentic VEYROT products purchased directly from our online store.

It is provided in addition to any rights available under applicable consumer law and does not restrict rights that cannot legally be excluded or limited.